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Christian
Pantle. Skilled, Communicative, IT Professional.
602.579.6981 – [email protected]
Summary:
20 years’
experience in bringing “above and beyond” IT customer service, clear
communication, and forward-thinking technology to successful
organizations. An enthusiastic IT leader whose main strengths include
having excellent communication and documentation skills while still being
extremely passionate and well versed in today’s cutting-edge technology.
The ability to manage teams by example with a crisp vision of the
enterprise’s big picture needs. Able to streamline and standardize
workflow to drastically improve efficiency and cost savings. Impeccable
troubleshooting skills and a no-nonsense approach in solving complex IT
problems.
Strengths:
Clear Communication ▪ Customer
Service ▪ IT Team Leadership ▪ Workflow Improvement ▪ 3-2-1
Backups
Disaster Prevention ▪ Cost Control ▪ Research and Planning ▪
Testing ▪ Quality Control ▪ Project Management
User Education and Training ▪ IT Budget Management and Forecasting ▪
Vendor Management ▪ Consulting
Experience:
IT Manager
6/2009 –
current
AGI, Abbie Gregg,
Inc.
Tempe, AZ
Primary responsibilities include maintaining 100% uptime of all global
employees and assets as well as all technology and servers within AGI’s
office. Secondary responsibilities are to advise the President and CFO
and to “steer the ship” in regard to leveraging all
technology within our reach to keep the company competitive in our
space. Under my care, AGI has been enabled to effectively deploy highly
productive employees and contractors worldwide utilizing AGI technology
assets. I have enabled all employees to remain fully productive no matter
their location while also keeping AGI and AGI clients’ IP and confidential
data secured using products such as Exchange, Dropbox, OneDrive, VPN,
LogMeIn, Bluebeam, and various Office 365 tools. Over the years I have
made many upgrades to the company’s technology including numerous upgrade
cycles of day to day hardware as well as servers including migrating physical
servers to VMware. Proudest accomplishments have been keeping 100%
uptime in my 10 years, resolving all backup problems left by predecessors,
enabling extreme fault tolerance to our file systems, migrating our server
environment to VMware, experiencing zero malware or ransomware attacks,
removing all bottlenecks from our network, creating asset purchasing
standards, as well as economically upgrading all hardware to increase overall
company efficiency. All while staying within an extremely
cost-effective IT budget that I manage and forecast.
IT
Manager
9/2008 –
6/2009
Robert Kubicek Architects
Phoenix, AZ
I was responsible for the Microsoft based network and all technology located
within the building. Previously RKAA consisted of two offices connected
via point to point T1. Due to the recession, I later assisted in
closing the satellite office and consolidated all resources. Mission
critical systems under my control included ISA, IIS, Exchange, Symantec
Antivirus/Antispam, Active Directory, PIX, MS SQL, Inter-Tel phone system,
multiple large format plotters, multiple color copiers, RAID 5 and RAID 1 file
servers, NAS, tape offsite backup and email archiving. Production
software that required support includes AutoCAD, Revit, 3ds Max, Acrobat,
Photoshop, Office, XP, etc. Proudest accomplishments were repairing
multiple servers left in disarray by predecessors. There were broken
RAID Arrays, hotwired power supplies, exposed cases, dangling power supplies,
backup systems that had not run in months. All repaired, replaced or
corrected. During my stay, I eliminated all need for external IT and telephone
consultants saving the company thousands a month. I was also Chairman
of the Standards Committee. The committee’s focus was to migrate the
company from AutoCAD to Revit as well as deciding on and organizing all
company standards related to technology, plotting and drafting.
IT
Manager
8/2006 –
9/2008
Dunstone Financial, L.L.C
Phoenix, AZ
Responsibilities included managing all IT projects, employees and interns in
two call centers in Arizona and Florida. The company consisted of 200
workstations and 20 servers. Our department’s primary responsibility
was maintaining uptime for all phones, workstations, databases, and servers.
Other responsibilities included business automation, database administration,
data mining, data-cleansing, -import and -export. This position also involved
heavy use of SQL, Excel, Crystal Reports, ACCESS. Other duties included
management of 9 T1’s, 20 servers (Windows Server 2003, SQL, Access!
Dialer, Sybase, Ubuntu), router administration, network security, content
and URL filtering, NIDS, disaster recovery planning, email, file, and network
encryption, Inter-tel phone system administration
and call flow planning. Proudest accomplishments were implementing open
source solutions for everyday needs that saved the company hundreds of
thousands of dollars. Some examples are Openfire (Jabber) as our internal and
secure office messaging, Clonezilla for multicast
deployment of desktop images, Ubuntu-based LAMP servers for intranet needs,
internal helpdesk support system based on reverse VNC and in-house
development of all SQL processes and data import tools. Also
transitioned the company towards becoming PCI compliant which aided in
winning new business from a major credit union chain. After starting
with the company I was able to eliminate the need
for all IT and Telco consultants which cut a huge yearly cost for the
company.
Owner /
Head Technician
11/2003
–
2007
Onsite
Computer Experts
Phoenix, AZ
OCE was responsible for all IT needs of no less than 25 small/medium sized
businesses in the Valley. OCE provided on-site deployment and support
for everything technologically related to small business. This included
but was not limited to Microsoft / Linux servers, networks, voicemail, phone
systems, websites, workstations, printing, digital imaging, email, low
voltage cabling, and wireless networking and security. I provided
amazing customer service and a single point of responsibility for all
technical issues. OCE was sold to Valley Technologies L.L.C.
Part
Owner / Manager
1/1999 –
2004
Emerald
Computers
Inc
Glendale, AZ
Started as a level one tech and over time was promoted to head manager of the
Metro and Biltmore locations. I later negotiated a deal for part
ownership. At ECI I was in charge of
overseeing production and manufacturing of servers and PCs that were sold to
both wholesale and retail customers nationwide. I also was in charge of creating standards and procedures that
were implemented company-wide. This included software images, PC
assembly standards and procedures, training guidelines, mentoring and
training, and day to day management of both retail locations. I
pioneered our IT service program for in-house and onsite customers resulting
is far greater margins than hardware sales. I set all
of the ECI standards for advanced technical support and exceptional
customer service.
Systems
Hardware Analyst / Network Administrator
4/2001 –
7/2002
Venserv Inc.
Tempe, AZ
Responsible for the setup, imaging, support and repair of all local and
remote workstations for their Windows 2000 network. This included all
software installs and modifications such as changes that require administrative
privileges. Creation and maintenance of the "IT HELP" mailbox
to answer any and all support questions and used as a ticketing system.
Active directory maintenance including user and exchange admin. Full
support, alongside the developers, of their proprietary software named "VenStat". Technical training and instruction
for all employees.
Skills:
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Server
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Workstation
/ Hardware
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Network
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Web / Misc
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Azure Active
Directory
Office 365 Hybrid Environments
Windows Server 2000 – 2012
VMware
Active Directory / Group Policy
Exchange / Exchange Online
DMARC, SPF, DKIM
Spam, malware, & phishing filtering, email security training
Terminal Server
MS SQL Server
SQL, Access, Sybase
Rack Builds & Management
Corporate Antivirus
Backups and recovery
Disaster prevention and recovery
Ubuntu Linux
Updates and patch management
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Microsoft
Windows
Ubuntu Linux
Mac OS X
Microsoft Office
Office 365
Advanced MS Excel
Employee Monitoring
Basic computer forensics
Ghost, Clonezilla
PC Branding, OPK Tools
PC Standardization
Disk Sanitation
Virus and malware removal and prevention
PC Design and Builds
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Firewalls,
Routers
LAN/WAN Management
Content Filtering
Secured wireless networks
Secured wireless mesh networks
Security Audits (PCI Compliance)
Secure File Centralization
File and print sharing
Low voltage cabling
Telco Vendor Management
Inter-Tel/Mitel Phone System Management
VPN
Call Center Predictive Dialer
(ACCESS!, Intel Dialogic based)
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Powershell
Remote Admin tools (LogMeIn Central, TeamViewer, VNC, RDP, etc.)
Web development and design
CSS, HTML, WordPress
Light PHP
Adobe Creative Suite
Data Mining, Queries, and reports using SQL, Excel, Access and Crystal
Reports
Training classes and workshops
WebEx
Microsoft Teams
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Additional
Info:
My
strongest skill is the ability to learn and adapt quickly in any environment. When I combine this with excellent
troubleshooting, superb communication, a concise big picture view of the business, and a thorough understanding of
the technology industry, I am confident that I will be able to drive even more success in your company. Undoubtedly I will better augment
your organization through technology, improve user satisfaction, improve
workflow, and lower costs. As a former
business owner, I take an entrepreneur's
approach to my work by making every penny count without compromising
productivity. As my references will
confirm, in addition to my warm and personable demeanor, my holistic approach
to IT has improved each company that I’ve had to pleasure to assist.
References:
Numerous
letters of recommendations and references available upon request.
Community
Service:
I
run DESERTBASH which is a computer gaming charity event benefitting
children’s charities. DESERTBASH is the Arizona chapter of LAN-Fest and
is sponsored by Intel. DESERTBASH donates all funds to Child’s Play,
the Shriners Hospitals for Children, and the Valley of the Sun United
Way. In my time in charge of DESERTBASH, I have been able to
drastically cut expenses, run more frequent events, and raise more net
charity than all other national chapters by running smaller events with much
less overhead. My goal has always been to put the charity first while
having outstanding gaming events and tournaments. The model that I
created convinced LAN-Fest national to focus not only on extremely large
events but also community building, smaller, and more intimate events that
can be held more frequently. LAN-Fest has raised $1MM+ for children’s
charities. In addition to charity giving, DESERTBASH also mentors and
trains many aspiring network and server administrators by training them how
to run complex, mission-critical servers and networks during events.
Contact:
Christian Pantle ▪ [email protected]
Online resume ▪ www.christianpantle.com
Downloadable
PDF of this resume
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